Part 10 - Customers 2.0, continued

A busy week for me this week. I have some thoughts about the Apple Keynote and particularly about Digital Transformation and Photography. I’m hoping to write it up soon.

On to the issue:

Following on from part 9, I attempt to look at how you can harness the information learned in that article and how you can start to address some of the questions raised. This is still a piece of Stage 3 of the five stage Digital Transformation Methodology, Using the 5 Levers of Digital Transformation and more specifically Customers.

Why Dropbox, Teams and Slack are all coming to the same conclusion

I’ve been wanting to write about the changing work tools and collaborative landscape for a while now. My original notes were from over two years ago, but recent events prompted me to put my thoughts down. I’d love your take on this, discuss on the Slack, we accept English and French 😀

On to the update.

Computer Systems, Operating Systems and the Digitisation of Tasks

Where’s the rest of the Caribbean? Follow-Up to France-Antilles

We’re heading into peak hurricane season as this graph from the NOAA shows, notice the sting in the tail in October. Do your preparations and check on them weekly!

On to the update.

What happens when atoms are turned into bits?

Hurricane Dorian is looking increasingly dangerous and could impact the northern Bahamas or Florida as a Major Hurricane (Category 3+) as early as this weekend. My thoughts to my friends in those areas. Get your preparations finalised today!

On to the update:

After the announcement that the long-standing newspaper of the FWI was in real financial difficulty, I thought I’d take a look at the business model and why it failed, what can be done and how it should be a cautionary tale for newspapers throughout the Caribbean. As ever, this is my opinion and you’re more than welcome to challenge and discuss directly with me. Join me on the Slack discussion group.

Digital Transformation and natural disasters

Customers 2.0 and the importance of word of mouth

In trying to be brief and to simplify the customer’s journey to buying products in modern times, I think I may have not been as clear as I could have, which led to some confusion:

This affects how customers behave in their consumption and how they discover new things. Here in the Caribbean, word of mouth is still a strong discovery tool, but it is becoming less and less relevant when we’re consuming more products and services online. The search engine has rendered word of mouth a secondary validation tool. Today, customers search first, then ask peers and online forums for recommendations.

Customers 2.0, Networked, Connected and Interactive

I’m back after a short and very unconnected holiday in St Lucia, an island I am very fond of for many reasons. I’m looking forward to getting back into the swing of writing more frequently and developing the other project I hinted about in a previous post. Stay tuned.

Lastly, I hope the title renaming doesn’t throw you off guard too much. To keep some consistency, I’ve titled this issue as planned with “Issue XX” removed. 

Digitally transforming digital organisations | Autonomous vehicles and the Caribbean

To start, some housekeeping. I’ll not publish this Friday as I’ll be taking a last-minute vacation for a few days this week. I’ll mostly be offline for well-deserved rest. Back to a normal schedule next week. Lastly, I’ve decided to ditch the issue number system before it becomes too unwieldy. Imagine Issue No. 14159265: ... Not good! It is for a good cause, however. I have something new I want to test over the coming weeks/months. I’ll let you know soon.

Democratising and demystifying how to do it: Value Proposition Design

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In trying to explain Digital Transformation to organisations that are interested in it, we technical people tend to lose sight of the big picture and confuse business leaders by burying the discussion in technical jargon, this is direct feedback I’ve received recently. In order to deal with this, I thought I’d try to demystify the subject, this is my first attempt.

… and a bonus, yay 😄

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Firstly, my apologies! Last weeks’ issue was prematurely sent due to my error. I hope you didn’t mind too much. I’ll strive to ensure that it doesn’t happen in the future. I value enormously the privilege I have to communicate with you directly and I would be horrified to learn I over stepped the mark.

Digital Transformation in action in the Caribbean

Hello everyone. Hope you enjoy this, slightly different issue.

After appearing on the ICT Pulse podcast, and writing about public transport in the Caribbean, I met up (online) with the CEO of RIDE Caribbean after writing about it. RIDE Caribbean is a startup hoping to do some of the things I’ve been talking about, and more! This week is an interview with Greggar Deterville, where we discuss some of the issues surrounding start-ups in this category, in the Caribbean and what the opportunities and difficulties are in reality, on the ground so to speak.